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ADSL customers
Please perform the following checks before calling tech support:
  • Make sure your DSL Router/modem is plugged in and all appropriate lights are on and in a normal state.
  • If not, power OFF the DSL Router/modem. Turn OFF your computer by following the normal power down procedure as recommened by your computer manufactuer or operating system. Then power ON your your DSL Router/modem. Wait for the modem to get to its normal operating mode. i.e. all lights are turned on. Turn ON your computer. Try to get onto the Internet.
  • If the above procedure does not work it usually indicates the connection via Verizon is faulty. Call tech support at (808) 591-8585 for assistance.

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